Refund policy

Return & Refund Policy

Last Updated: September 21, 2026

At Decor8Station, we aim to provide quality automotive products and customization services.

Please review the following policy before placing an order.

1. Eligible Returns

A return may be considered when:

  • The product received is defective

  • The wrong product was sent

  • The product was damaged during delivery

  • The product does not match the confirmed order due to an error by Decor8Station

Customers should contact us as soon as possible after receiving the order.

2. Customized Products

Customized products and made-to-order items may not be eligible for return or refund because they are prepared specifically according to the customer's requirements.

This may include:

  • Customized stickers

  • Decals

  • Number plates

  • Custom designs

  • Vehicle-specific products

  • Customized wraps

  • Other personalized products

If the customized product was incorrectly produced due to an error by Decor8Station, please contact us so the issue can be reviewed.

3. Used or Installed Products

Returns may not be accepted for products that have been:

  • Installed

  • Used

  • Modified

  • Damaged after delivery

  • Altered by the customer or another installer

If you believe a product is defective, please contact us before installing or modifying it whenever possible.

4. Return Conditions

To be considered for a return, the product should generally be:

  • Unused

  • In its original condition

  • In its original packaging where applicable

  • Accompanied by the order information/proof of purchase

5. Refunds

Once a return is received and inspected, we will determine whether it qualifies for a refund.

If approved, the refund will be processed using an applicable payment method.

The time required for a refund may vary depending on the payment provider or banking system.

6. Shipping Charges

Original shipping charges may not be refundable unless the return is due to an error by Decor8Station or another circumstance where a refund of shipping charges is applicable.

Return shipping costs may be the responsibility of the customer unless the product was incorrect, defective, or damaged due to an issue attributable to Decor8Station.

7. Exchange

Where applicable, an eligible defective or incorrect product may be exchanged instead of refunded.

Exchange availability depends on product stock.

8. How to Request a Return

Contact us with:

  • Order number

  • Customer name

  • Phone number

  • Description of the issue

  • Clear photographs/videos of the product

  • Photographs of the packaging where relevant

Our team will review the request and provide further instructions.

9. Contact

Decor8Station
Phone: 0315 4755283/03094807922
Email: thedecor8station@gmail.com
Address: Shop 15, Ashfaq Auto Market, Near Shell Petrol Pump, Jhangi Syedan, Islamabad, Pakistan